This privacy policy explains how we use any personal information we collect about you when you contact us by phone, email, letter.

Assistance Dogs UK (ADUK) aims to be clear and open about our data and privacy practices.

Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with the General Data Protection Regulation (GDPR) 2018.

What information do we collect?

We collect information about you when you fill in an online form to contact us.
This information may include your name, your email address, your postal address and your telephone number.
When you contact us by email, letter or on the phone, we will keep your details in line with Assistance Dogs UK’s Data Protection Policy and Document Retention Policy.

We collect information from any Member of staff that signs up as a user of this website. Any member of staff from an ADUK Member or Candidate can sign up to be a user of this website, giving them access to the ADUK Membership Zone. When you sign up to be a user we will collect essential details such as your name, job title and work contact details. We do not ask for or collect any ADUK Members personal, non-work details.

How do we use the information?

We use information collected from website visits to improve the experience we provide to our online users. For example, information like the browser and device you are using helps us to maintain usable and accessible websites for all our audiences.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


When Members visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When Members log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For Members that register as users on our website, we also store the information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sharing your information with other organisations

ADUK will not sell your information to any third party.

Changes to our privacy policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated in April 2021.

Your rights

Data protection regulations give you clear rights over how your data is used by us.
You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on individual rights.
You also have the right to report concerns or complaints about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on its website
You may request details of personal information which we hold about you.

If you would like a copy of the information held on you please write to
Assistance Dogs UK c/o Hearing Dogs for Deaf People,
Wycombe Road, Saunderton,
Princes Risborough, Bucks,
HP27 9NS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.