Employer: Dog A.I.D.

Job Title: Programme Support and Engagement Officer

Job Location: Home based with regular travel required to Head Office in Shrewsbury and to meetings/events across the U.K.

Salary: £23,000 per annum

Hours: Full Time (37.5 hours per week)

Job Description: Dog A.I.D. is recruiting for the exciting new role of Programme Support and Engagement Officer. The post holder will play a key role across client support and volunteer engagement functions within the charity. They will work alongside our operations and training teams to support and engage our existing network of volunteer trainers and support them effectively to ensure their long-term retention. As well as providing administration for our existing volunteer CPD offer, the post-holder will support the roll-out, administration and evaluation of two crucial new projects, a trainer mentoring programme and an in-house assessor’s course.

The Programme Support and Engagement Officer will also develop trusting and empathetic relationships with our clients, engaging and supporting them as they navigate the Assistance Dog training programme.
This role is person-centred and focused on building great relationships with clients and volunteers. You will often be the first point of contact for volunteers and clients contacting the charity, so an empathetic, diplomatic and professional approach is essential, as well as excellent inter-personal and communication skills. The role post-holder will be expected to undertake a wide array of administrative tasks related to programme support, so it is essential that the right candidate is able to manage and work through a heavy and varied workload efficiently and effectively.

Dog A.I.D. has a small staff team so it is essential that the post-holder is a strong team member who is proactive and self-motivated. They need to be able to see “the bigger picture”, identify priorities and use their initiative to “get on and do” what needs to be done. These are exciting times for our charity so we would want someone who is passionate about what we are trying to achieve and comes with us on the journey.

Job Description – Responsibilities:
Programme and project support:
• Supporting the Training Team with the project management, delivery and evaluation of our new volunteering projects: mentoring scheme and in-house assessor’s course.
• Supporting the Operations Coordinator and Operations Manager with the administration and delivery of the Dog A.I.D. programme
• Coordinating in-person trainer and client workshops including booking venues, arranging refreshments, preparing and distributing delegate packs
• Collating internal information and presenting this in an appropriate format for reporting purposes.
• Researching suitable channels/events where Dog A.I.D. might promote its volunteering opportunities to qualified and experienced dog trainers.

Volunteer Support:
• Monitoring the volunteer Expression of Interest register and liaising with potential new volunteers to answer queries and provide application packs.
• Processing new volunteer applications including setting up interview and supporting the onboarding process
• Processing DBS applications for new volunteer trainers and ensuring that DBS certificates for volunteers are updated as required.
• Administering mandatory and optional training for volunteer trainers through the Charity Learning Consortium (CLC platform) including acting as key point of contact for volunteers and ADUK’s Learning and Education Officer.
• Developing and distributing monthly communications bulletins for our trainer volunteers
• Supporting online trainer CPD events (including webinars and trainer-drops ins) by undertaking communications and administrative functions related to the events.
• Administration of the annual volunteer trainer engagement survey

Engagement:
• Developing and distributing monthly communications bulletins for clients in-training and qualified clients
• Arranging and facilitating regular client engagement events online and in-person
• Administration of the annual client engagement survey
• Development of resources to support client engagement with the Dog A.I.D. programme.

Other:
• Contributing to team meetings, away days and training events both online and in-person
• Attendance at workshops, conferences and volunteer training events when required
• Contributing to development of organisational processes to ensure maximum efficiency and effectiveness.

Person Specification – Essential skills and knowledge:
• Experience in a customer facing role.
• Experience in an administrative and/or programme/project support role.
• Confidence with working with IT including a good working knowledge of Microsoft 365 and using CRM’s.
• Excellent written and verbal communication skills
• Empathetic and person-centred with the interpersonal skills to build great relationships with clients and volunteers.
• Highly organised with the ability to manage and prioritise a heavy workload.
• Ability to work with a high level of accuracy and superb attention to detail.
• Ability to remain calm and diplomatic under pressure.
• Knowledge of GDPR legislation and experience in handling sensitive and confidential information
• Proactive, self-motivated and uses their initiative to get things done.
• A strong team member who sees the “bigger picture” and is able to consider the work of others and how different workstreams fit together.
• Comfortable with being with dogs in the workplace

Person Specification – Desirable skills and knowledge:
• Awareness and understanding of the Social Model of Disability
• Awareness and understanding of the impact of Assistance Dogs and/or the work of Assistance Dog organisations.
• Experience of working within a small/medium sized charity
• Working within standards frameworks
• Knowledge of safeguarding

Application Deadline: Midnight Friday 31st May

Application Details: Please send a copy of your CV and a covering letter via email with the subject as “Application for Programme Support and Engagement Officer Role” to Belinda.johnson@dogaid.org.uk

Website Link: Vacancies (dogaid.org.uk)