Employer: Guide Dogs
Job Title: Operations Volunteer Experience Coordinator
Job Location: Atherton/Liverpool
Salary: £22,440 – £26,521 gross per annum
Hours: 35.00 hours per week
Job Description:
The Operations Volunteering Experience Coordinator helps people with sight loss live the life they choose by ensuring volunteers in Operations-based roles are set up for success by preparing and training them for their role.
Once in their role, they will support a positive volunteering experience by working to retain, further utilize and develop our volunteers in their role and wider into the Guide Dog family and community. Without our volunteers, none of our services would be possible.
We’re committed to enabling our staff to work where it best suits the needs of the individual, their team, and the organisation. We want our staff to flourish and work in environments that maximise their potential and best serve our stakeholders.
For this role, you’ll work 35 hours per week, 9am to 5pm, Monday through Friday. Please be aware that this role may include some travel covering your region and work outside of your usual 9-5 working hours.
This role will work across the two teams of Atherton & Liverpool. A typical fortnight would include days working from the office, days in the community, and some home working. The role holder will manage the time and location of their working days.
We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
Essential
· Experienced with CRM database use, including navigation, inputting, report building, and analytics.
· Experience of managing and supporting volunteers.
· Experience of implementing new working practices within a team.
· Demonstrable and up-to-date knowledge of good practice in equality, diversity, and inclusion.
· Demonstrable and up-to-date knowledge of GDPR and use of Customer Relationship Management systems.
· Relevant and up to date knowledge of safeguarding principles.
· Proven ability to plan and implement projects and programmes of work.
· Demonstrable ability to problem solve and advise with complaints.
· Computer literate with an intermediate knowledge of Microsoft Office packages.
Desirable
· Relevant qualification in volunteer management or equivalent.
· Experience with Salesforce CRM database
· Facilitation and/or training skills.
· Experience of creating an inclusive work environment for people with a disability.
· Personal experience of volunteering.
Application Deadline: 20th September 2024
Application Details: Please apply via the website link below. If you have any accessibility issues, please contact our Recruitment Team on 0118 3540345 or peopleservicecentre@guidedogs.org.uk.
Website Link: The Guide Dogs for the Blind Association – Operations Volunteer Experience Coordinator – Atherton/Liverpool (talent-soft.com)