Employer: Guide Dogs

Job Title: Habilitation Service Manager

Job Location: Belfast

Salary: £40,000 – £46,858 per annum + excellent benefits

Hours: 35 hours per week

Job Description:

Come and join us as a proactive and purpose‑led Habilitation Service Manager and be part of something life‑changing – helping people with sight loss live the life they choose.

As a Habilitation Service Manager at Guide Dogs, you’ll lead the operational delivery of Habilitation Services for children and young people across Northern Ireland. You’ll ensure services are consistent, person‑centred, and aligned with national standards, working closely with your team to deliver high‑quality support that truly meets the needs of families. The Habilitation Service Manager will be an expert at collaborating with internal teams and external partners in education, health and social care. You’ll champion safe practice and compliance, drive continuous improvement through insight and feedback, and ensure that every part of the service plays its role in achieving our purpose.

You’ll be working Monday to Friday between the hours of 9am to 5pm. Some flexibility may be required to work occasionally outside of core hours.

Key Responsibilities:

• Lead the operational delivery of Habilitation Services across Northern Ireland, ensuring consistency, quality, and a strong person centred approach.
• Develop and support your team, fostering high performance, shared learning and confident, professional practice.
• Embed robust safeguarding practices, ensuring children, young people and families receive safe, appropriate support at all times in line with Guide Dogs standards.
• Work collaboratively with internal teams and external partners to coordinate and enhance service delivery including commissioned work.
• Use insight, data and feedback to monitor performance, understand needs, and drive continuous improvement.
• Plan and prioritise resources effectively, ensuring your team is equipped to deliver services that meet strategic and operational aims.
• Champion operational excellence, ensuring national and Guide Dogs standards, organisational processes and quality expectations are consistently met.

You:

You’ll have a confident and collaborative approach to managing operational delivery and supporting a high-performing team. You’ll enjoy working in a collaborative and innovative environment with a dedicated focus on promoting professional best practice, whilst being committed to leading a team that transforms lives and supports people with sight loss holistically. You’ll act with integrity and honesty in everything you do.

Skills and Competencies:

• Strong leadership and people development, creating a supportive, high‑performing team culture.
• Excellent communication skills, adapting style to different audiences and building effective professional relationships.
• Robust safeguarding awareness, confidently embedding safe practice and responding appropriately to concerns.
• Ability to plan, organise and prioritise, balancing multiple demands while maintaining high standards.
• Data‑driven decision making, interpreting operational information to monitor performance and guide improvement.
• Collaborative working, partnering effectively across internal teams and external agencies.
• Commitment to person‑centred practice, ensuring services meet the needs of children, young people and their families.

Benefits:

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
• Real Living Wage Employer
• Flex pot – equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash-back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!

Application Deadline: 13 April 2026

Application Details: Please apply via the website link below

Website Link: Habilitation Service Manager in Belfast – Guide Dogs for the Blind Association