ADUK are delighted to offer specialised one to one or group training sessions for service providers, led by our Education and Learning Coordinator, Ash Robertson, and our Ambassador Team.

These sessions are designed to reflect our unwavering commitment to improving access and raising awareness about the needs and rights of individuals who depend on highly trained assistance dogs. We believe that well-informed staff can make a significant difference, and our training is tailored to equip participants with the knowledge and confidence to ensure an accessible and welcoming experience for visitors.

After training, we provide a wealth of supportive resources to further reinforce learning and ensure best practices are maintained. Additionally, we are open to collaborating with your organisation to develop custom guidance resources that suit your team’s specific needs.

Find out more and book a Service Provider training session with us.

Please note these training sessions are not designed for those wanting information about training their own assistance dog. ADUK do not offer assistance dog training but we do have information about training your assistance dog on our website at Training an Assistance Dog – ADUK (assistancedogs.org.uk)

“Thank you for speaking at our Vision Conference. Your insight and knowledge about Assistance Dogs and the related legislation were incredibly educational. Your presentation provided our clinical colleagues with a valuable understanding of how Assistance Dogs can support our customers in numerous ways. We also appreciate you highlighting the great work your charity does and raising our awareness of the challenges you face. Your contribution has been truly invaluable.”

Dr Karen Wallace – Head of Clinical Innovation Centre for Health and Disability Assessments. Operated by Maximus

“ADUK provided a fantastic and informative session for our network of museum professionals. It dispelled some myths and built the groups confidence around their approach to welcoming assistance dogs and their owners.”

Fiona Slater – Head of Access and EquityScience Museum, London.

“We invited ADUK to join a national webinar for our staff teams on how to welcome our visitors with assistance dogs, to National Trust places. ADUK were brilliant to work with throughout the whole process, from the planning meetings, creating content, through to the virtual delivery. On our virtual session they shared their expertise in a accessible, professional and friendly way, supporting with live Q&A’s from our staff as well. They tailored their whole approach to cater to our needs and audience. This resulted in great feedback on the session and our teams really valued their time, expertise and collaboration. Thank you ADUK – we look forward to continuing our work with you!”

Rosie Stokes – Visitor Journey Development ManagerThe National Trust

“The Disability Network at our Trust invited Assistance Dogs UK (ADUK) to run a training session for our security team. Our ISS Security team gained an understanding of the role of assistance dogs, and the training equipped them with essential skills to better support our patients, staff, and community. The Q&A session was particularly informative, offering valuable insights and answering key questions. Thank you, ADUK.”

Jasmine Abubekr – Digital Communications LeadChelsea & Westminster Hospital NHS Foundation

“The Assistance Dogs UK provided training as a webinar for Disability Officers of professional sports clubs. The training was incredibly helpful in providing clear guidance and practical advice that could be applied to a stadium context. Disability Officers benefitted hugely from the training, and from ADUK’s insights into what can be a fairly complex topic for clubs. The session was engaging, relevant and easy to follow. We’re very grateful to ADUK for providing the training, which we highly recommend.”
 

Daniel Townley – Development OfficerLevel Playing Field

“ADUK provided an excellent training session to members of staff including our security teams here at Chelsea and Westminster Hospital. This helped staff to understand how assistance dogs are used, how to identify them, and provided a valuable forum in which to have questions answered and commonly held myths dispelled. All those who attended found the session engaging and interesting, and I would highly recommend this to any organisation dealing with staff and visitors who may have assistance dogs.”
 

Helen Grote – Consultant Neurologist Chelsea and Westminster Hospital

“A huge thanks to Assistance Dogs UK for providing awareness training to our Supporter Services Team. This was incredibly beneficial and taught the team how to manage inbound enquiries from supporters wishing to bring their Assistance Dog to an event at Emirates Stadium.”

Aaron Heskins – Disability Access ManagerArsenal Football Club

“ADUK were great! They delivered a virtual training session for a number of our staff. It was very engaging and provided plenty of info and opportunities to ask questions. For staff who were unable to attend, ADUK offered further info that could be shared. In addition to this, they helped us with our Assistance Animal policy and provided loads of useful links. They really went the extra mile to help us with the info we needed and we can highly recommend them”

Oonagh Sherlock – Community Development Officer Stevenage Borough Council