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Tips for making
services and premises accessible to Assistance Dog owners: |
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General disability awareness – do you
already or could you…
• offer disability awareness training to all staff dealing with the public;
• display ‘Assistance Dogs welcome’ stickers on your premises;
• welcome assistance dogs and ensure they have sufficient space, water;
• identify the five different types of registered assistance dog;
• clearly signpost toilets accessible to disabled people;
• where pre-booking is required, ensure it is a straightforward process,
maybe even with a dedicated line and fully briefed staff;
• ensure staff are fully trained in disabled access during a fire or
emergency.
Deaf awareness - do you already or could you…
• encourage or enable staff to gain BSL (British Sign Language)
qualifications;
• offer deaf awareness training to all public-facing staff;
• provide an induction loop system at public-facing points;
• have a Minicom/textphone on hand for deaf callers and knowledge of how to
use the Typetalk service.
Visual impairment awareness – do you already or could you…
• supply Braille and large print signage;
• explain to blind and partially sighted customers the denomination of notes
or coins when handling cash;
• give guidance, if necessary, on where to sign and a breakdown of any
costs, etc;
• explain the layout of your premises to
• offer to help blind and visually impaired customers to locate the items
they plan to purchase.
Wheelchair awareness - do you already or could you…
• provide disabled access inside and outside the building with lifts and
ramps where required;
• provide parking spaces for disabled drivers;
• ensure doors and entrances wide enough to allow easy access for a
wheelchair;
• allow sufficient space for easy turning in a wheelchair.
Epilepsy awareness - do you already or could you…
• set aside a private room/area, which can be used prior to, during and for
recovery from a seizure;
• display prominent warning notices in the event of flickering/flashing
lights (which can cause seizures in people with photosensitive epilepsy).
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